To help determine which solution is best suited to your business, the following section categorises typical business types or usage types, and identifies possible systems for each type.
I only use my phone to contact family, friends and maybe a few clients
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Why this solution? |
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Softphone
VoIP adapter
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Softphones may be the most applicable VoIP service for you. Calls are generally cheap and setup is usually quite simple. It should be noted that softphones may not offer call functionality such as emergency services, call forwarding, voice mail and others. Softphones will generally only be contactable if the computer / device that it is installed on is switched on.
VoIP adapters/handsets may be utilised as your telephony solution due to their generally feature rich nature and similar usage style to traditional telephones. Many VoIP adapters/handsets only require a broadband Internet connection and router to operate.
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Recommended VoIP Setup
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Why this solution?
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Softphone
VoIP adapter / handset
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Softphones may be the most applicable VoIP service for you. Calls are generally cheap and setup is usually quite simple. It should be noted that softphones may not offer call functionality such as emergency services, call forwarding, voice mail and others. Softphones will generally only be contactable if the computer / device that it is installed on is switched on.
VoIP adapters / handsets may be utilised as your telephony solution due to their generally feature rich nature and similar usage style to traditional telephones. Many VoIP adapters / handsets only require a broadband Internet connection and router to operate.
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I use my phone primarily to contact clients/customers from my small business (< 5 people)
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Recommended VoIP Setup:
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Why this solution?
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Softphone
VoIP adapter / handset
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Softphones may be useful as an additional service alongside another primary telephony connection. This broadens accessibility for some of your clients / customers, and is generally low cost to maintain. A softphone service may not be functional enough to serve as your sole telephony system however, due to its lack of call features discussed above.
VoIP adapters / handsets may be utilised as your telephony solution due to their generally feature rich nature and similar usage style to traditional telephones. Many VoIP adapters / handsets only require a broadband Internet connection and router to operate.
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I use my phone primarily to contact clients / customers from my small business (between 5 – 10 employees)
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Recommended VoIP Setup:
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Why this solution?
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VoIP adapter / handset
Business-grade VoIP Telephony deployment
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VoIP adapters / handsets may be utilised as your telephony solution due to their generally feature rich nature and similar usage style to traditional telephones. It is also possible to set up separate VoIP connections for multiple contact points if each user requires their own desk phone.
Business-grade VoIP can be implemented to have significantly better security than other VoIP solutions, and can be more secure than PSTN telephony solutions. If your organisation deals with confidential or highly sensitive information (for example financial information, or private client data), business-grade VoIP is the best equipped VoIP solution for maintaining privacy and integrity.
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The company phones are used primarily to contact clients / customers (> 10 employees)
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Recommended VoIP Setup:
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Why this solution?
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Business-grade VoIP Telephony deployment
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Business-grade VoIP can be implemented to have significantly better security than other VoIP solutions, and can be more secure than PSTN telephony solutions. If your organisation deals with confidential or highly sensitive information (for example financial information, or private client data), business-grade VoIP is the best equipped VoIP solution for maintaining privacy and integrity.
Furthermore, business-grade VoIP is highly scalable, configurable and can be tailored to suit specific businesses telephony needs with the help of service provider.
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